Legal Notices

The neoagora.ca platform is published and operated by Proweb Consultant inc., under the name NeoAgora.

General contact: [email protected] · Website: neoagora.ca

For any request for access, correction, release, withdrawal of consent or deletion of your personal information, or any privacy concern, write to our person in charge of the protection of personal information: [email protected]. We answer within 30 days.

Our databases and your files are hosted in Canada, on redundant infrastructure with a standby copy kept up to date continuously. It is backed up several times a day; backups are encrypted and stored in Canada, and restoring them is tested.

All communications are encrypted, access follows the principle of least privilege and each organization's data is kept separate from other clients' data.

Our main providers hold recognized certifications, verified in October 2026:
• data centres hosting our servers: ISO/IEC 27001;
• intranet database: SOC 2 Type II and ISO/IEC 27001;
• off-site backups: SOC 2 Type II;
• web application firewall and network protection: SOC 2 Type II, ISO/IEC 27001, 27018 and 27701;
• main artificial intelligence service: SOC 2, ISO/IEC 27001 and ISO/IEC 42001 (AI management);
• payment processing: PCI DSS and SOC 2.

Content, data and records created or uploaded by the Client belong to the Client. NeoAgora claims no ownership of the Client's data and does not use it to train AI models. The Client can obtain its data on written request. Upon termination, NeoAgora provides a reasonable period to retrieve it before deletion.

NeoAgora does not provide or guarantee any specific uptime level. The platform is offered "as available". We endeavour to maintain reasonable availability and to announce scheduled maintenance when practical.

NeoAgora works with recognized providers to deliver the platform. Each is bound by confidentiality and security commitments. We keep a register of these providers; the list can be provided on written request.

NeoAgora acts as a technology services provider. NeoAgora is not the author of the content published by Clients on websites, conversational agents, blogs, newsletters or portals operated through the platform. NeoAgora may, without obligation, remove manifestly illegal content brought to its attention by a substantiated complaint.

In the event of an incident involving personal information, NeoAgora assesses the risk of serious injury, notifies the Commission d'accès à l'information and the persons concerned when the law requires it, and records the incident in its register.

NeoAgora strives to make the platform progressively compliant with the WCAG 2.1 AA accessibility standards. Any accessibility issue can be reported to [email protected].

The name "NeoAgora", its logo, the interfaces, the source code and the pre-configured AI agents are protected by intellectual property laws. Any reproduction, distribution or extraction, in whole or in part, without NeoAgora's prior written permission is prohibited.